![]() ![]() These pricing options reflect the vast differences between the various Salesforce Service Cloud packages. If you’re willing to sign up for an annual contract, you’ll pay anywhere between $25 and $300 per user, per month, for a Service Cloud package. Why Salesforce Service Cloud Is Best for Customization Salesforce Service Cloud Editor’s Score: 88/100 Pricing We also appreciated seeing the Salesforce telephone number prominently displayed online - this transparency is something rivals like GoTo Contact Center may want to consider. ![]() From the 87,000 suggestions and recommendations in the firm’s online IdeaExchange platform through dedicated webinars and YouTube support channels, we were impressed by the plentiful resources at customers’ disposal. Service Cloud also scores highly in terms of aftersale and community support. The sheer number of available upgrades will daunt industry newcomers but delight established firms who want to bring their omnichannel communications under a single cohesive platform. Of all the contact center software platforms we’ve reviewed, Salesforce Service Cloud stands out as being uniquely customizable. This review is for small business owners who are considering implementing Salesforce Service Cloud to meet their contact center software needs.įlexibility is a key benefit of cloud-hosted software.Paid upgrades provide exceptional feature customizability in every product tier.The Service Cloud platform supports various communication channels, including WhatsApp and Google Apps.Service Cloud is the contact center solution from software-as-a-service (SaaS) giant Salesforce, whose other product lines include Slack and MuleSoft.
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